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Clancy, Thank you so much for all you did for our family. Pioneer Valley Fiberglass Pool & Spas - First Rate Pools and Installation It all began on a hot July day in 2004. Clancy Kaye and his team showed up bright and early and began the excavation. By mid-day the hole was dug and the pool had arrived on the flatbed truck. His guys even assisted the female driver who was having a bit of trouble maneuvering the trailer into position so they could lift the pool off the truck. The pool was dropped into the hole and then Clancy began his ritual. You see, to Clancy, getting the pool level is not just a process, it is a passion. He spent countless time and (&) energy moving from side to side, front to back in search of the perfectly level pool. If the pool is not level, believe me, you'll notice. Clancy takes this as a point of pride, so be patient. It will all work out. By the end of the day the pool was in the ground and back-filled and the water was brought up to level. My daughter couldn't wait any longer, and insisted on wading in the pool despite the fact that the pool was not fully (filly) treated with the proper chemicals. Hey, it can't be much worse than swimming in the local reservoir can it? Clancy assured us, she would be fine and away she went. The second day we focused on the grounds, landscaping and getting the equipment hooked up. Despite the fact that I was putting in my own patio around the pool instead of going with the standard concrete apron, Clancy and his team were truly spectacular in helping me get the apron properly leveled and prepped fin my custom patio. Clancy also assisted me in pouring a concrete apron to rest the equipment on, and then did all the piping and fitting of the components in just a couple of hours. The results were fabulous as you can see above, and we could not be happier with our new San Juan pool. Clancy even showed up later in the season to help me run through the winterizing process for the first time. Now that's dedicated service! A very, very happy customer, Phil Tympanick Mr. Kaye I would highly recommend Pioneer Valley Fiberglass Pools and Spas to anyone who was looking for a fiberglass pool. Not only was the installation fast, but the workers were very polite and professional. They gave us what we wanted with no unexpected surprises along the way. Communication was key along the process and Clancy called to let us know at each and every step of the way. We had experiences in the past with liners in previous pools and did not want to deal with the nightmare of failed liners again. Our San Juan pool is beautiful and so easy to care for. It is hard today to work with a company where the owner pays such attention to detail on the job site making sure things are done correctly. Even today when I call with a question they always take the time to go over the details until I understand the answer. Customer service at it's best. Andy Dear Mr. Kaye My family and I would like to personally thank you for the superior customer service and quality pool and equipment your company provided to us. During the initial stages of our research into different brands of pools and installers it quickly became apparent to us that Pioneer Valley Pools was a step above the competition. The experienced guidance and knowledge of the whole installation process made us feel very comfortable with our decision of pool type and location within our yard. Our selection of a Hawaiian model pool allowed us to maximize the usable space in our yard. The clear description of excavation needs made for a very smooth day when the pool arrived on a trailer and was set in place. Your dedication to quality was clearly obvious on that cold day when the pool was set, leveled, and simultaneously filled with water and backfilled with sand. The next decisions of what type of filter and chlorine system were also comfortably made when all of our questions were clearly answered. Our choice of a Goldline Chlorine generator has proven to be an excellent system. Many of our friends and guests have been impressed with the quality of a San Juan fiberglass pool. It is a very nice feeling to be reassured by others that our pool system and installation is top notch. I look forward to future business with Pioneer Valley Pools should we decide to expand on our current system. Yours Sincerely, Dan & Jennifer Woodstock, CT Dear Mr. Kaye We couldn't be more pleased with our fiberglass swimming pool from San Juan Pools. It is like an island oasis in our own backyard. Maintenance of the pool and filtration system have (has) been minimal and easy. Clarence and his team did a great job installing the pool and made the process easy from start to finish. We would recommend Pioneer Valley Pools to anyone in the market for a fiberglass pool. Sincerely, Jonathan and Kara Feeding Hills, MA Dear Mr Kaye, My husband and I had Pioneer Valley Fiberglass Pools install our fiberglass pool last year, and everyone who sees it comments on how beautiful it is. We included decorative tiles on the upper edges, as well as brick trim all the way around the top, and it is really an exceptionally attractive pool. One of the main attributes of this particular pool is that we will never have to replace a liner, as it does not have any liner. Our experience with Pioneer Valley Fiberglass Pools, and with Clancy and Frank in particular, is that they were exceptionally accommodating and did follow up quickly with any problems or concerns that we had. For instance, when we needed to have the cement work around the pool perfected, Clancy and Frank made sure they attended to our needs quickly and without hesitation. There was never any problem if we were not totally satisfied with their sub-contractor's work: Clancy and Frank made sure that they were l00% behind their product, and they provided back-up staff to bring all aspects of our pool up to the level we expected. Even though we lived quite some distance away from Pioneer Valley's home office, we found that the people who were responsible for its pools were attentive to our every need. We would highly recommend Clancy and Frank, its "main men," who ultimately provided us with a beautiful pool which has added immeasurable equity to our home and our yard. Our pool is gorgeous, especially now that we have landscaped it. Heather R Ghent, NY 12075. |
