Dear Mr Kaye,
I know that this letter has been a LONG time coming (it's been just over 3 years since you installed our “backyard oasis”), but I wanted to finally share and reemphasize the wonderful experience that my family has had with you and Pioneer Valley Pools.
“Anxiety” was the one and only feeling that came to mind when my wife first uttered the words “ Hey, why don't we put a pool in the backyard? ”… As a child, I grew up with a pool in my backyard and could remember the countless hours my family would spend in the pool, but as an adult, the only things running through my mind were how expensive it would be (i.e. cost), how difficult it would be finding a pool company that I could trust to do a good job (i.e. quality) and, finally, how much work it would be to maintain (i.e. customer service). Based on our continued experience with your company, I can safely say that your company more than addressed each of my concerns (and then some!).
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